United States

  • Associate Director, International HR

    Location US-NC-Chapel Hill
    Posted Date 1 month ago(1 month ago)
    Job ID
    # Positions
    Experience (Years)
    Human Resources
    Education Requirement
    Position Type
    Regular Full-Time
  • Overview

    The Associate Director, International Human Resources position functions as the HR Business Partner to the Program Support Teams and Country Offices.  The role provides HR guidance to Program Support Teams, in-county HR representatives and Country Directors. This position is responsible for supporting Global HR initiatives, and implementing HR related projects through collaborative partnerships with the In-Country HR Staff.  Initiatives and projects to include Global HR deliverables including recruitment, compensation, interpretation of salary data, benchmarking exercises, maintenance of salary scales for each country, benefits selection support and administration of Global benefits, project management, employee relations, proactive needs-based training and HR capacity building.  The Associate Director, International HR will support our international operations through the provision of human resources best practices, templates for minimum requirements, policy advice and interpretation guidance and technical assistance on all aspects of human resources, recruitment, retention support, ensure consistent orientation and onboarding, performance management, talent identification, professional development support, and training for Country Office (CO) HR staff. Excellent communication skills to work proactively with a range of stakeholders is required.

    The role will also manage all daily aspects of the International reporting and business processes in Workday (internal ERP) to include training and assistance with Country teams’ Workday business processes and workflows as needed.  This role supervises the International HR Specialist and HRIS Analyst.


    • Partner with the Program Support (PST) Teams to address long- and short-term country solutions for the HR related body of work.
    • Partner with PST on in country employee relations matters, helping employees to interpret policies and employment laws, conduct investigations and provide analysis, summary and recommendations for the best course of action to resolve conflicts
    • Collaborate on people initiatives and employee engagement with in country HR Team members 
    • Serve as the Global HR champion for initiatives related to Strategic Plan, Core Values, Engagement, and Diversity, Equity & Inclusion
    • Recommend new approaches, policies, and procedures to effect continuous improvement and efficiency between PST, North Carolina Human Resources and Country offices
    • Collaborate with PST and HR team to develop, implement and administer HR projects to meet global organizational and Country level goals.  Facilitate both large and small group training sessions as required across time zones and regions. 
    • Provide leadership and support depending on Program needs to design, implement/train on topics related to general global HR such as recruitment, on-boarding, performance management, staff development and training, goal setting, Wellness, rewards and recognition, Core Values, compensation, etc.
    • Support the implementation of Ipas’s Performance Coaching Model by training In Country management and advise In Country staff on best practices for the performance management process
    • Conduct global exit interviews, provide trends and suggestions to Regional Program Directors and Country Directors
    • Lead global diversity, equity and inclusion (DEI) efforts in partnership with DEI Manager
    • Support compliance by partnering with In Country and PST to provide consistency and equity in the management of HR global activities. Maintain knowledge of international HR policies, programs, laws and issues; and access appropriate tools/resources to assist in such activities.  Support Employee Guidelines creation, training, and administration in conjunction with In Country staff. 
    • Strengthen proactive reach to the Regional Program Directors and Country Directors and teams in the implementation of people strategies, professional development, (including succession planning,) and solutions
    • Support Program teams in opening and closing process of global offices. 
    • Ownership and management of HR related Workday reports.  Analyze and recommend opportunities for improvement by using HR data to translate into practical insights and recommendations for Leadership teams, to positively affect change in countries
    • Manage data input and integrity for Human Resources Monthly reporting metrics dashboard.  Identify trends and offer solutions for improvement
    • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
    • Performs other duties as assigned    



    • Bachelor’s degree in related filed
    • Professional Certification Human Resource Management (SPHR, PHR, GPHR, CCP, SHRM-CP, SHRM-SCP or international equivalent)
    • Minimum of ten (10) years of increasing levels of Human Resources experience with at least 2+ years in Global HR
    • Proven clear and professional written and verbal communication skills
    •  Ability to build and sustain strong relationships at all levels of the organization to effectively influence decision-making.
    • Ability to work effectively in a multi-cultural organization and demonstrated ability to harmonize processes, policies, programs and HR best practices.
    • Ability to be effective and inclusive while leading projects, training sessions and partnering in a multi culture environment
    • Proven success in balancing multiple and conflicting priorities with a successful outcome
    • Demonstrated track record of discerning and acting upon urgent issues
    • Stellar track record of collaboration at all levels of an organization
    • Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment
    • Ability to establish credibility with management and staff and be decisive and able to recognize and support the organization's preferences and priorities
    • Results and people oriented with sound judgment—ability to balance other business considerations 
    • Ability to manage competing priorities with ease and professionalism
    • Strong project management and organizational skills
    • Ability to travel internationally up to 20% of time
    • Proficient in all Microsoft office products


    • Strongly prefer 2+ years of INGO Global experience
    • Strongly prefer 5 + years of HRIS experience, Workday preferable
    • Bilingual, English and Spanish, Portuguese, or French Speaking
    • Experience working outside of the United States

    Commitment to Diversity

    Ipas is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination.


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